Question: James Valentine BFR Questions

Is the neck profile the same on the EBMM as the Sterling I owned? I generally liked the Sterling but found the neck thin for my tastes. In fact, neck profiles are probably my biggest dislike on EBMM. Ideal neck shapes for me are something like the PRS Silver Sky, PRS Vintage, or Ron Kirns Medium C on his T styles.

What’s customer service like on EBMM models? If I ever have an issue do I just email?

What makes a BFR different or better than a regular model? It seems to me it’s mostly limited colors, different inlays, and things like fancier flamed maple roasted necks. Is there something additional I might not be considering?