New JP15, pocket is biger than the neck ???

New JP15, pocket is biger than the neck ???

Hi guys.
Finally after 8 months I got today my quilted JP15.
First thing I’ve noticed, there is a big gap / space in the neck pocket meaning you can slide in a 4 time folded paper into this space between the body (pocket) and the neck, please have a look at the pics in my cloud: https://www.dropbox.com/sh/8zo08pwx870529y/AABZ9WL4cRnasCiuDZjAHcJLa?dl=0

Another issue (and I hope it’s only me) is that the guitar sounds trebled, harsh, without “bottom”, lack of fullness, she sounds almost…

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