Help: New Musicman Sterling – Phantom coil has come away from main pickup

I was wondering if anyone on this forum has had this experience.

I ordered a brand new Musicman Sterling which arrived yesterday, serial number shows it to be a November 2020 build.

As soon as i picked it up out of the case i could hear something had come loose inside of the bass. To cut a long story short i discovered that the phantom coil had come away from the bottom of the pickup and was hanging loose by the wires which were thankfully still attached.

Looking at the photo’s you can see the brown residue which i assume must be the glue, which has now hardened.

I’ve contacted Strings & Things ( EBMM distributor here in the UK ) & who have emailed EBMM in the US to see what adhesive they use to see if there’s a quick fix.

Got to say i’m slightly disappointed with it being a new instrument.

Are there any other Sterling owners out there who have experienced anything like this?

Thanks Graham