Help: MM Customer Service slow

Brand new JP Majesty. 1st bridge pickup did not work. Had guitar replaced. Replacement now seems to have a faulty Battery compartment as Piezo pickup will not work. I submitted inquiry with customer service, have been asked for serial number and if I used a mono chord and regular amp. I replied, that was days ago. A $3500+ guitar should first be of better quality and second be backed by better customer service