Ditto X4: all lights frozen orange/green

Ditto X4: all lights frozen orange/green

Just bought an X4, took it out of the box, and all the lights are frozen orange/green (depending on what angle you view them).  Nothing works.  Also, no owners manual came with it, which I thought was weird. 

Tried boot mode (according to TC support) by unplugging the X4, plugging in the USB, holding the loop 1 button down, then plugging the power back in while still holding loop 1, but nada. 

Thoughts?

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Source: http://forum.tcelectronic.com