Bongo Bass Battery Compartment Stuck

Hey – My Bongo brand new which was manufactured in April 2022 had its battery latches fused/stuck under the frame. I could not remove these with ease and had push down and pull back with a flathead screwdriver using a cloth to mitigate friction. However, this led to the latches snapping and now will most likely need to replace the battery compartment. Contacted customer service and they gave me advise on a technique to remedy, but also indicated that I could purchase a new battery…

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