TonePrint devices not recognized, not matter what

TonePrint devices not recognized, not matter what

I’ve tried everything possible with multiple TonePrint pedals – plugging, unplugging, jack inserted, fresh batteries, multiple computers, switching USB ports, holding down the pedal button, etc. No matter what, TonePrint Editor simply cannot detect any of my TonePrint pedals.

When checking system info on both of my Macs, it cannot detect anything plugged into the relevant USB port. No problem detecting my keyboard, display, or audio interface. The info and steps on the canned help page are useless. Short of clicking my heels three times I have no idea what else to try.

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Source: http://forum.tcelectronic.com