Tone Print not working and I cant upgrade software

Tone Print not working and I cant upgrade software

I just acquired a BH250.
It appears the tone print doesn’t work. No effect sounds and the tone print LED is on even when turned all the way to the left.

I have downloaded the software to try to fix via an upgrade, however when I connect my computer to the unit and follow the instructions, the software never finds the amp.
I have tried this with a few different computers and cables to no success…

Any help is greatly appreciated.

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Source: http://forum.tcelectronic.com